Cover & returns
Warranty & returns
Buying a used laptop should not feel like a gamble. Here is exactly how we test machines, what our warranty covers, and what to do if something goes wrong.
1 Month Money Back Warranty on every laptop
Covered
- Hardware faults that appear through normal use
- A laptop that is not as described in the listing
- Dead ports, keys, speakers or display faults
Not covered
- Drops, cracked screens and liquid damage
- Faults caused by third-party repairs or software
- Normal battery wear — health is published before you buy
How to make a claim
- Step 1
Message us on WhatsApp
Send your receipt reference and a short description of the fault. A video helps us diagnose it faster.
- Step 2
We diagnose it with you
Many issues are software or drivers and can be solved the same day over a quick call.
- Step 3
Hardware faults get fixed
If it is a genuine hardware fault within the warranty window, we repair it, replace the unit, or refund you.
Checked on every laptop before it is listed
- Battery health and real runtime
- Screen for dead pixels, bleed and burn-in
- Every keyboard key and the trackpad
- All ports: USB, Thunderbolt, HDMI, audio
- Speakers, microphone and webcam
- Wi-Fi and Bluetooth connectivity
- Thermals and fan behaviour under load
- Storage health and read/write speed
Common questions
What does the warranty cover?
1 Month Money Back Warranty in case of any hardware fault. If something fails within the warranty window through normal use, contact us on WhatsApp and we will repair, replace or refund it.
What is not covered?
Physical damage, liquid damage, drops, cracked screens, and faults caused by unauthorised repairs or third-party software. Normal battery wear is not a fault — but we always publish the battery health before you buy.
Can I return a laptop if I change my mind?
Talk to us. If the laptop is not as described, contact us immediately and we will make it right.
Do you provide a receipt?
Yes. Every sale comes with a written receipt noting the model, specification, price and sale date — keep it safe, it is what we reference for warranty claims.
Is the charger original?
We supply the original charger for the model wherever possible, and we state clearly when an alternative charger is included.